Eileen de la Rosa

Eileen De La Rosa is a skilled professional with diverse experience in brand protection and customer service. Currently serving as Brand Protection Lead Analyst at SuperOrdinary since December 2021, Eileen earlier held the position of SEO Keyword Strategist at BOM Content Service, where research focused on optimizing high-ranking keywords for SEO. Previous experience at Sitel from May 2015 to December 2021 included roles as Customer Service Team Lead, managing agents to ensure performance targets were met, and as a Tier 2 Customer Service Representative providing support for escalated issues. Eileen began a career in customer service at HKT Teleservices, addressing real-time inquiries and resolving high-profile cases. Eileen holds a Bachelor's degree in Hotel, Restaurant and Institution Management from the University of the Philippines, earned in 2010.