Estefania Pastor

Estefania Pastor currently serves as the Jefa de Estrategia & Medición CX at Banco Supervielle, leading customer experience measurement strategies to enhance client perception and satisfaction across all bank interaction channels. Prior experience includes leadership roles in commercial intelligence within the banking sector, focusing on CRM implementation and strategic project management. Estefania began their career with roles in financial consulting and administrative support, transitioning through various analytical positions that involved customer behavior analysis and campaign design. Estefania holds a Licenciatura en Administración from the University of Buenos Aires and has pursued further executive education in customer experience, coaching, leadership, and digital transformation from prestigious institutions.