Natallia Astrouskaya

Natallia Astrouskaya is a Customer Success Manager at Survicate since November 2021, leveraging extensive experience in customer relations and service excellence. Prior roles include Front Office Agent and Guest Relations Specialist at Raffles Europejski Warsaw, where Natallia achieved a personal performance score of 97.7% in customer reviews and contributed significantly to high Net Promoter and Customer Satisfaction Scores. Prior to that, Natallia served as Operations Supervisor and Team Leader at InterContinental Hotels Group (IHG®), focusing on delivering exceptional customer experiences and training teams. Educational credentials include a Master's degree in English Philology and a Bachelor's degree in Public Management, Business Administration, and Management.