Shannon Marie Koziba

Shannon Marie Koziba is a seasoned professional with extensive experience in telecommunications and contact center solutions. Currently serving as a Senior Genesys Implementation Engineer at Sutherland since June 2019, Shannon possesses deep knowledge in SIP infrastructure, IVR configurations, and various Genesys products. Prior roles include Network Voice Engineer at CVS Pharmacy, Genesys Contact Center Administrator at Endurance International Group, Project Manager at Telesphere, Provisioner at Broadband Dynamics, Loan Originator at Dreamscape Mortgage, and Operations Manager at MTE Express. Shannon’s proven expertise lies in translating customer needs into effective products and services. Education was completed at Scottsdale Community College.