Nickoletta Pihl

Nickoletta Pihl is an experienced IT professional currently serving as Enhetschef for IT Driftprocesser och leverans at Svenska kraftnät since August 2020, responsible for ITIL processes, ServiceNow, and management of project leaders within IT infrastructure. Previously, Nickoletta held several key positions, including Business Technology Manager at Sofigate, where leadership of a team of 13 consultants was a highlight, and Service Owner for ServiceNow at Skandia. Other roles include Project Coordinator/Application Expert at H&M, ITSM Expert/Project Leader at Folksam, and System Owner for ServiceNow at Axfood. With a foundational background in IT service management consulting and certified ITIL trainer experience at Materna Sverige, Nickoletta brings a wealth of expertise to IT projects and management. Education was completed at Nackademin from 2000 to 2002.