Umair Islam

Umair Islam is a seasoned professional in customer experience and satisfaction management, currently serving as the Head of Customer Experience at Swich since January 2024. Previously, Umair held the role of Manager of Customer Success for Paymob in Pakistan from April 2022 to January 2024, focusing on ensuring seamless interactions for merchants and buyers. Umair’s experience spans multiple managerial positions in customer service and operations across various companies, including R&I Electrical Appliances and Dawlance Group of Companies. With a Bachelor's degree in Commerce from Karachi University and certifications in organizational leadership from the University of Michigan and the University of Illinois Urbana-Champaign, Umair combines educational expertise with a robust track record of optimizing customer engagement and operational efficiencies in diverse environments.