Fernando Duarte

Fernando Duarte is an experienced leader in customer experience and support operations, currently serving as the Director of Support at Odyssey since July 2023, where Fernando has achieved significant growth in ticket volume management through automation and AI enhancements. Duarte's expertise extends to advisory roles with multiple companies, including Readyly and SwiftCX, and as the founder and Chief Commercial Officer of CXperiences, focusing on customer experience coaching for startups. Previous positions include Head of CX Tools & Technology at Noom and Senior Director of Support at Ordway, where Duarte implemented strategies that notably reduced ticket volume and improved support efficiency. With a solid foundation in technical support and customer success from notable companies such as OpenGov Inc. and Reltio, Fernando Duarte is recognized for driving transformative initiatives that enhance service quality and operational effectiveness.