Nino Cavenecia

Nino Cavenecia is a seasoned professional with over 20 years of experience in customer experience (CX) and customer support (CS) across various industries. Currently serving as Co-Founder and CEO of SwiftCX since September 2022, Nino focuses on developing advanced AI and automation tools for customer-facing teams. In addition, Nino acts as a mentor for First Round Capital and a Principal at Customer First, offering expertise in optimizing customer operations and insights. Previous roles include VP of Customer Operations at companies such as Outdoorsy, Chiron Health, and Doctor On Demand, where Nino successfully scaled support operations and implemented valuable customer feedback programs. Nino's extensive background also includes leadership positions at Upwork, Lexity.com, and JustAnswer, showcasing a strong commitment to enhancing customer care and operational efficiency. Academic pursuits continue at City College of San Francisco.