Jean-Charles Duval

Jean-Charles Duval is a Customer Service Manager at Swisscom since February 2019, responsible for overseeing and enhancing customer service operations to ensure client satisfaction. Previously, Jean-Charles held roles including ICT Workplace Architect, System Engineer Consultant at The Global Fund, and Application Integrator at LAURALBA Conseil. With extensive experience in IT infrastructure projects, client needs analysis, and service management, Jean-Charles has worked with organizations such as Pernod Ricard and EDF, managing IT assets, resolving incidents, and optimizing processes. Educational qualifications include a DUT in Computer Science and Computer Engineering from IUT Robert Schuman and a Baccalauréat Scientifique from Lycée Thomas Corneille.