Rochelle Leoni Hadley

Rochelle Leoni Hadley has a diverse work experience. In their most recent role, they served as a Customer Success Manager at Switchee since May 2022. Prior to that, they worked as a Client Success Manager at Virgin Pulse from September 2021 to April 2022. Before that, Rochelle was a Customer Success Manager at Glean (formerly Sonocent) from July 2019 to September 2021, where they managed higher education institutions across the United States and Canada. In their role, they conducted success plans, quarterly business reviews, and led renewals and up-sells.

Previously, Rochelle worked at The Challenge in various roles. From January to December 2018, they were a Regional Account Manager, responsible for remote managing a team and setting targets. From February 2015 to December 2017, they served as an NCS Associate Sales Manager, overseeing training and coaching of a field sales team and contributing to the national sales strategy.

Rochelle Leoni also has experience at Restless Development as an ICS Team Leader from September to December 2014, where they led and supported a team of volunteers. At HSBC, Rochelle worked as a Senior Collections Advisor from July 2012 to September 2014, providing outstanding customer service and training new starters. Additionally, they were a Global Poverty Ambassador at The Global Poverty Project from March 2012 to March 2013, delivering presentations to raise awareness.

Earlier in their career, Rochelle worked as an Assistant Program Leader at The Challenge from July to August 2012, providing support to young people in the National Citizen Service Program. Rochelle Leoni also served as an Archiving Lead at Veolia Transport UK from July 2010 to July 2012, leading a team responsible for cataloguing and storing paperwork. Lastly, they worked as a Mentor at Envision from October 2010 to February 2011, leading and inspiring a cohort of young people in their personal development.

Rochelle Leoni Hadley attended King Edward VI Handsworth School from 1999 to 2006, though no specific degree or field of study is provided for this period. Rochelle Leoni then pursued higher education at The University of Manchester from 2007 to 2010. During this time, they obtained a degree in Economic and Social Sciences, specializing in Political Science and Development Studies. Rochelle further enhanced their professional skills by obtaining the Certified Customer Success Manager (CCSM) Level 1 certification from SuccessHACKER in August 2020.