Brian Hatfield

Brian Hatfield has extensive experience in customer support and managed services within the technology sector. Currently serving as Global Director of Customer Support and Managed Services at Symphony RetailAI since April 2010, Brian oversees the establishment of support teams for next-generation Category Planning software and facilitates the transition of legacy customers to SaaS solutions. Previous roles include Director of Cloud Services and Director of Support Americas at Symphony RetailAI, where Brian focused on building global Cloud Services teams and enhancing client satisfaction. Earlier professional experience includes technical support roles at Senior Systems and American Electronic Services Corporation, as well as a background in installation and operations management from Simplex Grinnell-Tyco and Intel Corporation. Brian holds a Bachelor of Science in Information Technology Information Security Systems and is currently pursuing a Master's in Management Information Systems at the University of Phoenix.