Jondelina Buckley

JonDelina Buckley is a seasoned expert in strategic design, research, and customer experience, currently serving as Vice President of Customer Experience Strategy at Synchrony since August 2023. With a robust teaching role as an Adjunct Assistant Professor at ArtCenter College of Design and as the Principal Consultant at jDB, JonDelina has extensive experience in human-centered design and research methodologies. Previous roles include senior leadership positions at ServiceTitan and ADP, where significant contributions were made in service design, customer journey management, and establishing research methodologies that fostered collaboration and innovation across cross-functional teams. JonDelina's educational background includes a B.A. in Marketing and Communications from Loyola Marymount University and an M.A. in Human Factors Psychology from California State University, Northridge.