Erick F.

Erick Flores is an experienced Customer Success Manager at Greenhouse Software, responsible for managing a diverse portfolio of SMB, Mid-Market, and High Growth customers, driving onboarding and adoption initiatives. Flores has effectively collaborated with sales and marketing teams to enhance customer engagement and retention strategies, leading to significant increases in upsell opportunities and overall customer satisfaction. Previous roles include positions in recruitment, customer success training, and business operations at companies such as Jabu HR, athenahealth, and Google, where Erick significantly improved processes and automated workflows across various teams. With a Bachelor of Arts in Communication and Media Studies from California State University, Northridge, along with additional training in customer success and data analysis, Erick combines strong analytical skills with a dedicated approach to enhancing customer experiences.