Luz Hormazabal

Customer Success Operations | EMEA Internal Comms | Sustainability Lead at Syniti

Luz Hormazabal has a diverse work experience spanning various roles and industries. Luz began their career as an Administrative Assistant at Hay, where they provided reception and general support. Luz then worked as a Booking Manager at Abapart, managing reservations and telephone bookings. Luz also gained experience as a Licensing Coordinator at SELECTAVISION SLU, acting as a link between the licensor and licensee.

Luz further expanded their expertise as a Script Writer for theatre, film, TV, and web 2.0 at Out of the Box Creative Lab. Luz developed fiction content and led action plans, budgets, and creative innovation.

Luz then worked as an Administrative Assistant at Nobel Biocare, followed by roles in marketing. Luz served as a Marketing Executive in Southern Europe, executing internal marketing actions and facilitating the use of Syniti software and services. Luz later took on the role of EMEA Internal Communications, focusing on employee engagement and productivity.

At Syniti, Luz held several positions, including Global Internal Communications & Project Lead, EMEA Customer Success Operations & Sustainability Program Lead, and Customer Success Operations & Sustainability Lead. These roles involved capturing customer feedback, translating data into actionable insights, and establishing sustainability programs and employee engagement initiatives.

Outside of their corporate experience, Luz worked as a freelance content creator and supported social media campaigns. Luz provided creative content for small agencies and contributed to RRSS campaigns.

Overall, Luz Hormazabal's work experience showcases their versatility, expertise in communications and customer success, and their ability to collaborate across departments and regions.

Luz Hormazabal has a Master's degree in Communication and Audiovisual Production from Universitat Ramon Llull and Universitat Pompeu Fabra, which was obtained in 2004-2005. Prior to that, they attended Duoc UC from 1996 to 2000, where they earned a degree in Audiovisual Communication with a focus on Directing and Theatrical Production and Scriptwriting. Luz also holds a Bachelor's degree in Science from Institutos Educacionales Asociados. In terms of additional certifications, Luz has completed courses in Using Microsoft Teams and Outlook Together, Cultivating Mental Agility, Communicating Across Cultures, and Avoiding Phishing Scams from LinkedIn.

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