Jorge Carlos Bazan Jara

Jorge Carlos Bazan Jara is a seasoned professional with extensive experience in contact center management and operations across various industries. Currently serving as the Manager of the Contact Center at SYNLAB Colombia since May 2023, Jorge also holds the position of CEO at ICCPN since January 2019, overseeing integrated services in contact center BPO, project consulting, and staffing agency operations. Previous roles include Customer Service & SICOM Manager at Primax, Director of Operations and Projects at Overtrad BPO, and Regional Customer Service Manager at SafetyPay. Jorge's educational background includes a Master's degree in Commercial Management and numerous diplomas in finance, leadership, and business administration, complemented by certifications in Microsoft and CRM technology.