Neelima Jaggi

Neelima Jaggi is a seasoned professional with extensive experience in customer care and operations management, currently serving as the Global Business Process Team Lead at Synthomer since November 2021. Previous roles include Customer Care Manager at Emerson Automation Solutions from October 2017 to November 2020 and Operations Manager at Ottobock from December 2016 to October 2017. Neelima exhibits a strong focus on continuous business development and driving customer value through effective team leadership, data-driven decision making, and process improvement. Notable achievements include managing multi-lingual customer service functions, executing business transformation projects, and implementing streamlined procedures for order processing and customer relations, along with developing staff KPIs to enhance team performance.