Nawaf Helou - MBA, PMP

Nawaf Helou has extensive work experience in various roles and industries. Nawaf is currently working as the Director of Support Services at Syte since May 2021. Prior to that, they worked at monday.com as a Customer Experience Team Leader from February 2020 to May 2021, where they managed daily operations, resolved escalations, and implemented programs to enhance productivity.

Before that, Nawaf held the position of Director of Customer Experience at DeskForce from September 2017 to February 2020. In this role, they actively assisted in improving team performance and service quality, conducted weekly team member reviews, and worked on reducing SLA for customers.

From October 2016 to September 2017, they served as a Data Services Senior Manager at Freightos. Here, they ensured departmental goals were achieved within time and budget, implemented continuous improvement practices, and ensured smooth running of processes between departments.

Prior to that, Nawaf worked at AXSOS AG in various roles from June 2013 to October 2016. Nawaf served as a Country Manager, where they managed sales operations, represented the company in international meetings, and managed office operations. Nawaf also worked as an Infrasec Support Director, leading a technical team providing help-desk support and managing IT infrastructure. Additionally, they worked as a Senior IT Engineer and IT Windows Administrator (Consultant), providing IT support and network management for multinational companies.

Nawaf started their career at Oxfam as a Development Project Manager from May 2008 to September 2010, where they ensured project activities met scope requirements and managed project budgets. Nawaf also worked at 099 Primo Communications Ltd as a Technical Account Manager and Web Developer, where they developed websites and maintained customer relationships.

Overall, Nawaf Helou possesses extensive experience in customer support, team management, project management, and IT services across different industries.

Nawaf Helou holds a Master's degree in Business Administration and Management, General from Northwestern University - Kellogg School of Management, which they obtained from 2015 to 2017. Prior to that, they earned a Bachelor of Science degree in Computer Engineering from Al-Quds University, where they studied from 2001 to 2006.

In addition to their educational background, Nawaf Helou has obtained various certifications. Nawaf completed the PMI-ACP Exam Prep Seminar at Instructing.com in July 2022. Nawaf also holds certifications from Microsoft, including MCPS: Microsoft Certified Professional (obtained in January 2014), MCSA: Windows Server 2012 (obtained in January 2014), MCSA: Windows Server 2008 (obtained in April 2012), MCITP (certification name not specified), and MCSE (certification name not specified). Furthermore, Nawaf Helou is a certified Project Management Professional (PMP) by the Project Management Institute, which they obtained in July 2013. Lastly, they took a Product Management Course on Udemy, although the dates of completion are unknown.