Maged Gasser

Maged Gasser has extensive experience in customer service and community management, currently serving as Community and Social Media Manager and previously as Customer Service Manager and Representative at Taager since June 2020. Responsibilities include conducting greeting calls, managing urgent customer complaints through various communication channels, and developing customer service guidelines. Prior roles include Community Support Representative at Uber, where assistance was provided to riders and partner-drivers in the MEA region, and Customer Service Representative at talabat, where Maged effectively managed high volumes of customer complaints during peak seasons. Additional experience includes supporting customers in technical and billing issues at Raya Contact Center and providing technical support for Sony UK products at SYKES. Maged holds a Bachelor's degree in Political Science and Government from The British University in Egypt.