Jemaledin Ibrahim

Jemaledin Ibrahim is an IT Support Technician at Take-Two Interactive and an IT Technician at Zynga, both positions held since August 2023. Prior experience includes serving as a Technical Support Administrator at Foxquilt and as a Senior Technical Support Specialist at ecobee, where responsibilities encompassed customer assistance with installations, troubleshooting, and collaboration with IT and product teams to resolve issues. Jemaledin has maintained a high customer satisfaction rate and has been involved in training new staff and managing escalated support cases across various platforms. Previous roles also include Customer Loyalty Manager at Minacs Marketing Solutions, where customer retention and complaint resolution were key, and a Customer Service Representative at E.P Taylors, focusing on marketing and sales growth. Jemaledin holds a Bachelor of Arts in Information Technology from the University of Ontario Institute of Technology, where studies were focused on network and security.