Joseph Cignarella

Joseph Cignarella is an experienced professional with a strong background in technical operations and service management. Currently serving as the Technical Operations Manager and Service Delivery Manager at TAL Australia, Joseph focuses on directing technical change management within the Data & Analytics Group, enhancing service stability through collaboration with support teams. Prior experience includes roles as Senior Service Manager and Delivery Manager at Suncorp Group, where Joseph drove service management initiatives and aligned technology with business strategies. Earlier roles at Australian Energy Market Operator, Sony DADC, and Australia Post involved training development, knowledge management, and team supervision. Joseph holds multiple diplomas related to Information Technology, Training, and Management, and is furthering education at the University of Technology Sydney.