Benjamin Dilger

Benjamin Dilger has extensive work experience in various roles related to customer success and management. Benjamin is currently serving as the Head of Customer Success & Happiness at talentsconnect AG since November 2022. Prior to that, they worked as the Head of Customer Success at SlidePresenter from May 2022 to November 2022. Additionally, they had a brief stint at Honeymoon in April 2022.

Between September 2021 and March 2022, Benjamin held the position of Head of Customer Success at realworld one, where they led a team of over 20 people and played a crucial role in designing and implementing the company's project workflow. Benjamin also managed client roll-out framework and developed training sessions for employees to enhance customer satisfaction and identify growth opportunities.

Before realworld one, Benjamin worked at understand.ai from December 2017 to August 2021 in various roles. Benjamin served as the Head of Customer Success, Head of Delivery, and Project Manager. Understand.ai is a company specializing in image annotation services for industries like autonomous driving and satellite imagery.

Prior to that, Benjamin gained experience in global key account management at Lufthansa Cargo AG in 2016. Benjamin also worked as a working student at SAP SE from 2013 to 2016 and as a computer science tutor at Karlsruhe University of Applied Sciences from 2013 to 2014.

In 2012, Benjamin worked as a purchaser at IPC-Computer Deutschland GmbH, and before that, from 2007 to 2011, they served as an onlineshop administrator at the same organization.

Benjamin Dilger has a solid educational background, starting with their graduation from Technisches Gymnasium Lahr in 2011, where they obtained their Abitur degree. Benjamin then continued their studies at Karlsruhe University of Applied Sciences from 2012 to 2017, where they earned their Bachelor of Science (B.Sc.) degree in International Management. Benjamin's thirst for knowledge didn't stop there. Benjamin pursued higher education at the prestigious Karlsruhe Institute of Technology (KIT) from 2017 to 2019, focusing on Informationswirtschaft, which eventually led to him being awarded a Master of Science (MS) degree. In addition to their formal education, Benjamin has also acquired additional certifications. Benjamin completed the SAP FastTrack program offered by SAP, and they were awarded the Tutorenpreis from the University of Applied Sciences in Karlsruhe for their exceptional teaching skills.