Tim Haarhoff

Tim Haarhoff has a diverse work experience across various companies and roles. Tim is currently working at talentsconnect AG since 2022, where they hold the position of Squad Lead Customer Support. Prior to this, they were also a Squad Lead Customer Operations at the same company from July 2022 to January 2023.

Before joining talentsconnect AG, Tim worked at ForkOn GmbH as the Head Of Customer Success Management from June 2021 to June 2022.

Tim also has extensive experience at talentsconnect AG, where they held multiple roles. From October 2020 to May 2021, they served as the Team Lead Customer Operations, leading a team responsible for 1st and 2nd-Level support. Tim played a crucial role in building and optimizing internal processes for handling customer inquiries, as well as creating new interfaces within the company. Additionally, Tim provided personal assistance to key accounts and fostered strong relationships in the B2B sector.

Prior to this, they worked as a Customer Operations Manager at talentsconnect AG from April 2019 to October 2020. In this role, they handled customer inquiries, problems, and suggestions through email tickets and phone calls. Tim acted as a liaison between customers and the development team, ensuring technical requirements were conveyed effectively. Tim also supported the sales team in identifying new revenue opportunities from existing customers.

At the beginning of their career, Tim gained experience as a Werkstudent im Projektmanagement at talentsconnect AG from June 2018 to April 2019. Tim assisted with the implementation of company products for new and existing customers, participated in meetings and workshops, and provided support in technical and content-related tasks.

In addition to the above roles, Tim also gained experience in customer support as a Customer Success Agent at Userlike Live Chat from May 2017 to February 2018. Tim provided operational support to both existing and new customers, assisted in translating blog articles, and maintained the FAQs for customers.

Tim's other professional experience includes a brief stint in Business Development at Cammio | Video Recruitment in early 2017, as well as a role as a Universitäten Kundenberater at Santander Universitäten from July 2015 to September 2016. Tim also worked as a Kundenberater at Santander Bank, N.A. from December 2014 to June 2015, where they managed over 300 private customers and provided guidance in various financial domains.

Additionally, Tim started their career in the banking sector with Sparkasse Neuss, where they served as a Service/Kundenberater from February to November 2014. Prior to that, they completed their apprenticeship as a Bankkaufmann from August 2011 to January 2014.

Overall, Tim Haarhoff has gained extensive experience in customer support, operations, team leadership, project management, and business development throughout their career.

Tim Haarhoff attended the University of Cologne from 2016 to 2019, where they pursued a Bachelor of Arts degree in Betriebsmanagement und -verwaltung. However, they did not complete the degree. Prior to that, from 2011 to 2014, Tim attended Berufskolleg Weingartstr. Neuss, where they earned a degree in Bankkaufmann. The field of study for their Bankkaufmann degree is not provided.