Mildred Ndungu

Mildred Ndungu is a Senior Customer Service Advisor at TalkRemit since March 2020, where responsibilities include collaborating with the team lead to ensure excellent customer service and resolving escalated inquiries to achieve customer satisfaction. Previous experience includes serving as a Customer Service Representative- Transaction Specialist at TalkRemit, focusing on promoting fee-free transfer deals and ensuring data protection during customer interactions. Prior roles at betPawa and Mesozi Inc involved addressing customer issues and conducting market research, respectively. Mildred's career began with an attache position at The National Treasury, supporting new employees and enhancing departmental network services. Mildred holds a Bachelor's degree in Business Information and Technology from Jomo Kenyatta University of Agriculture and Technology, completed in 2017.