Jim Norman

Jim Norman is an experienced IT professional with a robust background in operations and support management across several high-profile organizations. Currently serving as an IT Operations Manager at HCL Technologies since 2019, Jim leads a team of 21 engineers and is responsible for ensuring that IT services meet service level agreements across multiple sites. Previously, Jim worked at TalkTalk from 2009, progressing from a Desktop Support Engineer to a Desktop Support Manager, where significant contributions included leading digital transformation projects and managing the workplace technology strategy. With earlier roles at companies like AOL, Chubb Insurance, GSK, and IBM, Jim has developed a comprehensive skill set in incident resolution, service management, and team leadership. Jim's formal education includes studies at Stafford College and Alleynes High School.