Alicia Saucedo

Alicia Saucedo is a seasoned professional with extensive experience in customer success and account management. Currently serving as a Senior Customer Success Manager for Enterprise US & LATAM at Hootsuite since November 2021, Alicia previously held the position of Global Key Account Manager at EDICOM, advising U.S. and Canadian clients on B2B and B2G electronic invoicing solutions across multiple regions. Previous roles include Marketing Manager at Vector Casa de Bolsa, where Alicia coordinated publicity campaigns, and Marketing Business Analyst at Master Financial Management, focusing on digital marketing and market research. Additionally, Alicia worked as an Instructional Design Specialist at NEORIS, developing training materials for sales teams. Academic credentials include a Bachelor of Business Administration from the Manhattan Institute of Management and a degree in Marketing from Universidad Regiomontana S.C.