Jane Lyu

Jane Lyu began their work experience in 2015 as a VIP Members Representative at Alibaba Group, where they gained comprehensive experience in customer management, IPR practices, and internet security. Jane optimized various workflows and website functions during their time there. In 2016, they became an Internal Business Trainer, leading and organizing training for 200 employees within half a year and training the outsourced Thai office in just one week. In 2017, Jane served as a User Experience Improvement Project Manager, using methods like EDM and Pop-up boxes to enhance user experiences and analyzing DSAT to improve the outsourced team's service quality. Jane also worked as an AI Development Manager for 'Angel' (AI Customer Service), where they improved the resolution rate and customer satisfaction rate through solving AI information-sharing problems. In 2018, Jane joined Comm100 as a Senior Product Marketing Manager, responsible for sales enablement and conducting product demos for internal teams, prospects, and customers. Finally, in 2022, Jane Lyu joined Talon.One as a Senior Product Marketing Manager.

Jane Lyu's education history includes a bachelor's degree in English Language and Literature, which they obtained from Zhejiang A & F University. Jane completed their degree from 2009 to 2013. In 2022, they attended Product Marketing Alliance, but no specific degree or field of study is mentioned.

In addition to their formal education, Jane Lyu has obtained several certifications. Jane completed the "Google Analytics for Beginners" course offered by Google Analytics in July 2019. In February 2018, they obtained the "Inbound Certification" from HubSpot Academy. Jane also holds the "Certificate of Shanghai Interpretation Accreditation Test (Advanced Level)" from Shanghai Education Committee, although the exact month and year of obtaining this certification are not specified.