Balaji Gopalan Cep (Obe)

Balaji Gopalan is a seasoned operations strategist with extensive experience in driving digital transformation and operational excellence across various industries. Currently serving as a Senior Manager in Operations Strategy & Planning at Tangerine, Canada's leading digital bank, Balaji focuses on enhancing customer experiences and optimizing processes through data-driven strategies. Prior roles include Senior Manager of Business Operations & Planning at Rogers Communications, where Balaji spearheaded strategic initiatives for operational efficiency, and Director of Global Account Management at Sitel, which involved developing a profitable global account strategy. Additional experience includes roles in performance management at Sutherland Global Services and process improvement at Dell. Balaji holds a Hotel Management degree from IHM Hyderabad, a Bachelor of Arts from Osmania University, and an International Diploma in Hospitality Management from William Blue Hotel Management School.