Lorraine Dick

Lorraine Dick is an accomplished professional with extensive experience in regulatory projects and business effectiveness, currently serving as Senior Manager at Tangerine since September 2015. In this role, Lorraine is responsible for leading operational and regulatory projects, ensuring business readiness for Audit & Risk deliverables, and promoting a strong risk culture across all business lines. Lorraine's previous positions include Senior Manager for Tangerine Investments, where excellence in customer service across various channels was emphasized, and Manager of Call Center Operations at D+H, overseeing significant staff and performance management for the National Student Loans Service Center. Lorraine's background also includes a role at CIBC, where coaching and performance results were key, and as Sales Manager at Zenith Insurance, achieving notable sales success. Lorraine has been recognized with multiple awards, including Scotiabank’s Best of the Best Culture Catalyst Award in 2021 and Quarterly Achievers Awards at CIBC.