Martin Raj

Martin Raj has over 18 years of experience in customer success and team management. Currently serving as Senior Manager of Customer Success at Tangoe since September 2010, Martin leads a team of 12 in managing over 100 global clients and an annual revenue of $7 million. Responsibilities include mitigating account risk, enhancing client renewal rates, overseeing contractual services, and driving strategic business reviews to elevate customer engagement. Prior roles include Manager and Assistant Manager at Tangoe, as well as Team Lead at Genisys Information Systems, where Martin managed a team of 40, improving quality and customer satisfaction metrics. Additionally, Martin led a team of 30 at Brigade Corporation Pvt Ltd, focusing on meeting service level targets and team motivation through performance reviews and action plans.