Lakshika Sampathawaduge

Lakshika Sampathawaduge has extensive experience in operations and customer service roles. Lakshika is currently the Director of Operations at TASA Solutions. Prior to this, they served as the Chief Operating Officer at Teamin Ltd. Lakshika has also held the role of Head - Retail at PAYable Sri Lanka, where they were responsible for customer interaction and improving the quality of service. Before that, they were the Head Customer Service at CBA Solutions Pvt Ltd, and the Head - Contact Experience at Bharti Airtel Lanka (Private) Limited. Earlier in their career, they worked at Firstsource Dialog Solutions Pvt Ltd in various managerial roles, including Manager - Service Quality & Process Excellence and Assistant Manager - Operations, Workforce Management, and MIS. Lakshika began their career at Dialog Axiata PLC as an Assistant Manager in Workforce Management and Management Information Systems.

Lakshika Sampathawaduge attended Royal College Colombo from 1995 to 1998 and S. Thomas Prep School from 1986 to 1995. In terms of additional certifications, Lakshika obtained a Registered Coordinator (OSP) Standard 5.1 certification from COPC Inc. in 2012. Lakshika also holds certifications in Certified Green Belt - Six Sigma from QAI India, Certified in Customer Service Manager from APCSC, and Workforce Professional from QAI India. The specific dates of obtaining these certifications are not provided.