Mert Ulusoy

Mert Ulusoy is a seasoned professional in Customer Relationship Management (CRM) and Customer Experience (CX) with extensive experience across multiple industries. Currently serving as CRM & CX Manager at TAV Operation Services since February 2022, Mert has effectively managed digital transformation projects, the installation and improvement of Salesforce CRM systems, and the design of personalized customer experiences. Previous roles include CRM Specialist at LC Waikiki, where Mert contributed to CRM system setup for Turkey and 45 other countries, and CRM Campaign and Communication Specialist at Kahve Dünyası. Mert's expertise also encompasses data analysis, segmentation, gamification projects, and business development, supported by a solid educational foundation, including a Bachelor's degree in Mining Engineering from Istanbul Technical University and an MBA from Okan University.