Karla Fiske

Karla Fiske's work experience begins with their current role as the Vice President of Product Management at Tebra, where they were hired in 2022 to transform the healthcare solutions platform to prioritize the patient experience. Karla created a patient-centric mission, overhauled the product strategy, and developed a long-term patient experience strategy.

Prior to their current role, Karla worked at Chipotle Mexican Grill as the Director of Digital Customer Experience Product Management from 2020 to 2022. In this role, they were responsible for the entire Chipotle Digital Customer Experience portfolio and leveled a product team to support the customer-facing digital ecosystem.

Before that, from 2019 to 2020, Karla was the Senior Director of Global IT Product Strategy at Arbonne International LLC. Karla designed and launched Arbonne's first Generation Digital Product Management and Agile Delivery team and was responsible for all customer-facing applications and product roadmaps.

From 2016 to 2019, Karla held the position of Director of Digital Product Management and Technology Strategy at Experian. Karla led a team of 18 and was responsible for the organization's first Digital Product Management and Technology Enablement function.

Prior to that, from 2015 to 2016, Karla was the Director of Customer Experience Management at Experian Consumer Services. Karla led the CXM team and was responsible for managing the Net Promoter Score, delivering VOC reporting and analysis, and optimizing the customer experience.

Karla also has experience working at Autobytel from 2003 to 2009, where they held various roles including Manager of Operations & Programming, Product Manager, Website Project Manager, Account Manager of Online Marketing, and Analyst of Market Representation. In these roles, they managed web content operations, led product lines, managed website projects, and handled key accounts.

Overall, Karla Fiske has extensive experience in product management, digital customer experience, IT strategy, and customer experience management in various industries such as healthcare, food service, direct sales, and automotive.

Karla Fiske has a BBA degree in Management & Human Resources from the Wisconsin School of Business.