Kaye Smith

Kaye Smith has a diverse work experience spanning multiple industries. Kaye currently works at Tebra as a Senior Customer Success Manager, a position they have held since July 2023. Prior to that, they worked as a Customer Success Manager at Tebra from July 2022 to July 2023.

Before joining Tebra, Kaye was employed at PatientPop Inc., where they served as a Customer Success Manager from October 2021 to July 2022. Prior to that, they worked as a Customer Success Associate at the same company from April 2021 to October 2021.

From September 2020 to February 2021, Kaye worked at SEFCU as a Solutions Specialist in a high-volume call center. Kaye'sresponsibilities included answering an average of 80 calls per day, completing account queries, and performing financial transactions. Kaye then transitioned to the role of a Consumer Lending Specialist from November 2019 to September 2020, where they managed loan applications, followed up with members, and coordinated loan closings. Kaye also held roles as a Member Specialist Advisor from April 2019 to November 2019 and as a Member Specialist from November 2017 to April 2019, both of which involved providing member support and conducting daily teller line duties.

Furthermore, Kaye worked as a Claims Processor at Beacon Health Options from September 2014 to November 2017. In this role, they adjudicated mental health and substance abuse insurance claims while following all regulatory guidelines and completing an average of 65 claims per day.

Earlier in their career, Kaye gained experience in the telecommunications industry as a Sales Support Representative at AT&T Mobility from December 2013 to September 2014. Kaye collaborated with store managers to support the sales team and completed various operational tasks. Prior to that, they worked as a Retail Sales Consultant at AT&T Mobility from October 2011 to November 2013, where they focused on consultative sales and building customer relationships.

Lastly, Kaye worked as a Head Cashier at Forever 21 from June 2011 to November 2011, where they handled cash and supervised cashiers in a fast-paced retail environment.

Kaye Smith has a diverse education history. Kaye earned a Bachelor of Arts (B.A.) degree in Psychology from the State University of New York at Plattsburgh, which they attended from 2011 to 2013. Before that, they pursued a Bachelor of Arts (B.A.) degree in Law and Society/Psychology at Russell Sage College from 2008 to 2009. Kaye also has a background in music education, having completed a music performance program at SUNY Adirondack from 2005 to 2007. Prior to their college education, they obtained a Regents Diploma in General Education from Johnsburgh Central School in 2005.

In addition to their formal education, Kaye Smith has obtained several certifications to enhance their professional skills. Kaye completed the "Avoiding Common Pitfalls in Customer Success Management," "Business Fundamentals for Customer Success Managers," and "Customer Success Management Fundamentals" courses through LinkedIn. These certifications were obtained in 2021, with the "Avoiding Common Pitfalls in Customer Success Management" course completed in March and the other two completed in February. Kaye is also a Notary Public certified by the New York State Department of Financial Services, a certification they obtained in July 2019.