Calvin Khiev

Calvin Khiev is an IT Help Desk Specialist at Technology Response Team, LLC since March 2023, with extensive experience in technical support and customer service. Previously, Calvin served as a Technical Support Analyst and Technical Services Specialist at Gravotech USA, where responsibilities included urgent troubleshooting of technical support tickets and development of personalization engraving software solutions that significantly enhanced customer experience. Additional roles at Gravotech included Sales Engineer, where Calvin improved project timeline management and collaboration for successful contract outcomes, and Customer Service Representative, effectively managing inbound queries. Prior experience includes Salesforce Administrator Trainee at Climb Hire, selected from a competitive cohort, and Assistant Manager at QuikTrip, recognized for outstanding customer service. Calvin holds a Bachelor of Science in International Business and Cross-cultural Studies from Toccoa Falls College.