Nicholas Herber

Nicholas Herber has extensive experience in IT management and technical support, currently serving as IT Manager at TechSmith since April 2007. In this role, Nicholas emphasizes customer-focused cloud service monitoring to enhance user experiences. Previous positions at TechSmith include IT and Technical Support Manager, Technical Support Manager, Technical Support Team Lead, and Technical Support Specialist, with responsibilities ranging from team oversight to direct customer assistance. Additionally, Nicholas is the Editor-in-Chief of Chalgyr's Game Room, a gaming site, and has served as US Editor for Digitally Downloaded from April 2012 to December 2020. Prior experience includes managing audio/visual technical services at Central Michigan University, where Nicholas oversaw the installation and troubleshooting of classroom equipment. Nicholas holds a degree from Central Michigan University, completed between 1994 and 1999.