Zeke Ogburn

Zeke Ogburn is an accomplished Customer Experience Manager currently leading TeeTurtle's online customer service team, enhancing customer satisfaction for both TeeTurtle and Unstable Games. Previously, Zeke served as Customer Service Manager at Scribd, where leadership resulted in an 80% retention or promotion rate among a team of 8–10 agents and a 25% increase in customer satisfaction scores. Zeke's extensive experience also includes key roles in developing remote working strategies during COVID-19, implementing performance management systems, and contributing to the successful integration of training and tools. Zeke holds a Bachelor of Science in Psychology from Portland State University and has experience as a life coach and freelance journalist.