Sy Nguyen

Sy Nguyen is a seasoned Technical Support Manager at Tek Experts since March 2013, responsible for managing operational issues and ensuring the achievement of targets and SLAs. Previously, Sy held roles as Technical Lead, Senior Technical Support Engineer, and Technical Support Engineer, where responsibilities included leading technical teams, troubleshooting client issues, and providing Level 1 support for various software solutions. Prior experience includes a role as an Online Banking Customer Services Agent at Citi, assisting enterprise customers with online banking access. Sy holds a Bachelor's degree in Information Technology from Hanoi University and a Bachelor's degree in Business Administration and Management from the College of Trade, Economic and Techniques.