Lori Hudnall

Lori Hudnall is an experienced professional with a strong background in service delivery and operations management. Currently serving as Director of Service Delivery at Telaid Industries, Inc. since November 2014, Lori leads the service team and oversees the lifecycle of service and MAC tickets, focusing on client satisfaction and account success. Prior to this role, Lori spent 16 years at Unilever in various leadership positions, including Team Lead for Call Center Operations/Sales Support, Project and Portfolio Management Office, and Service Level Management, where responsibilities included managing staff, establishing departmental policies, and developing service agreements. Lori's early career included serving as Assistant Manager of the Help Desk, where leadership was provided to a team supporting a large user base across multiple platforms.