Saif Humaidat

Saif Humaidat has a diverse work experience spanning various roles and industries. Saif started their career in 2013 as a System Administrator at E-Cycle LTD, where they were responsible for assembling desktop PCs, installing operating systems and applications, and resolving technical issues.

In 2015, Saif joined McDonald's Corporation as a Crew Member, gaining valuable customer service and multitasking skills. Saif handled high workloads, paid attention to detail, and ensured adherence to health standards.

Saif then transitioned to HSBC Private Banking in 2017, working as a Customer Service Advisor. In this role, they provided excellent customer service, resolved queries, and assisted clients with their banking needs.

In 2018, Saif joined Airangel as a 2nd Line Network Engineer. Saif provided remote support and resolved networking issues for users across Europe, the Middle East, and Africa. Saif also built and troubleshooted network configurations based on customer requirements.

Saif further advanced their career at BSO in 2020 as a Network Operations Center Engineer. In this role, they provided customer-centric support for a global WAN, ensuring incident management, diagnosis, and resolution within SLAs. Saif monitored the network and delivered professional services through proactive case management.

From 2021 to 2022, Saif worked at Ampito Group as a Network Operations Center Engineer, where they focused on ensuring smooth network operations and resolving incidents promptly.

Currently, Saif is working at Telcom as a Network Support Engineer, where they apply their technical expertise to support the company's network infrastructure.

Throughout their work experience, Saif has developed strong technical skills, customer service proficiency, and a proactive approach to problem-solving.

Saif Humaidat began their education at The University of Salford in 2012, where they completed the International Foundation Year in Computer Science. Saif then pursued a Bachelor's degree in Computer Networks at the same institution from 2013 to 2016.

In terms of additional certifications, Saif obtained the CMNA (Certified Meraki Network Associate) from Cisco Meraki in March 2019. Saif also achieved the Certified Wireless Network Administrator (CWNA) certification from CWNP in January 2019. Additionally, Saif participated in the CCNA Academy at the CISCO Laboratory at Media City Salford, although the specific date of completion is not provided.