Luke McDonald

Luke M. has extensive experience in service delivery and dispute resolution within the telecommunications and healthcare sectors. Most recently, Luke worked as a Claims Auditor at Medibank in February 2024 and held the role of Service Delivery Officer at the Telecommunications Industry Ombudsman from January 2023 to October 2023, where responsibilities included supporting operational initiatives and acting as a key contact for projects. Previously, Luke served in various roles at the Telecommunications Industry Ombudsman from 2019 to 2022, utilizing alternative dispute resolution to manage complaints and investigate disputes between telecommunications providers and customers. Luke also held positions at Medibank, including Investigations Verifications Analyst and Member Advocacy Consultant, where duties focused on fraud detection, customer service, and process improvement. Additional experience includes IT support roles at ITStrategic, Datacom, and Melbourne IT, emphasizing customer engagement and technical troubleshooting.