Juan Carlos Hincapié

An industrial engineer with a master’s degree in Marketing, Juan Carlos has worked in the BPO industry for the last 22 years. He joined Teleperformance in March 2016 as the Chief Executive Officer for the Colombia, Guyana, and Peru (CGP) region, leading his team to achieve outstanding results, including the region’s commercial boost and business model transformation. In January 2020, Juan Carlos was named President for the Ibero-LATAM region. With a deep understanding of the BPO industry in multiple verticals and geographies, he is also responsible for leading the region’s long-term strategy and day-to-day decisions and operational direction.