Jennifer Z

Jennifer Z. has over 10 years of experience in technical support and customer service roles. Jennifer currently works at Teletask, Inc. as a Technical Support Manager, where they previously served as a Technical Support Engineer. Prior to this, Jennifer worked at the Railroad Commission of Texas as a Program Specialist III and Program Supervisor III, where they managed configuration items, designed and deployed a self-service portal, and hired and managed technical support agents. Jennifer also served as a Customer Support Manager at PDF Complete, Inc., where they presented a workflow for the customer support department and managed and evaluated technical support agents. Jennifer has experience providing technical support for enterprise customers at Harte Hanks and taught high school English and Math at Honors Academy. At Z Option Inc., Jennifer worked as an independent contractor to organize and maintain data integrity and manually migrate customer data to Salesforce.

Jennifer Z. earned a Bachelor of Science degree in University Studies from Texas A&M University in 2008. Prior to that, in 2005, they graduated from Leander High School with a high school degree. Jennifer later obtained a Certificate in Adult and Continuing Education and Teaching from Austin Community College in 2013. Jennifer also holds several additional certifications, including ITIL Service Transition, ITIL Continual Service Improvement, ITIL Service Design, ITIL Service Strategy, ITIL Service Operation, and ITIL Foundation Level, all from AXELOS Global Best Practice. In addition, they are a Microsoft Certified Professional and holds a Microsoft Technology Associate certification in Windows Operating System Fundamentals.