Joakim Pettersson

Joakim Pettersson is a Senior Service Designer currently employed at Telia since August 2023, with a proven track record in service design and product ownership at various companies. Previous positions include Senior Service Designer at frog and Skatteverket, where Joakim contributed to projects focused on the gig economy and customer-centric developments within the Swedish Tax Agency. Additional experience encompasses service design consultancy at 54U Group AB, where Joakim engaged in concept exploration and user journey creation, as well as UX design roles at Antrop and Avantime. Joakim's academic background includes a Bachelor's degree in Interaction Design from Stockholm University and a Bachelor's degree in Mechanical Engineering with a focus on Innovation & Design from KTH Royal Institute of Technology.