Diego Duran

Diego Duran is an experienced technology professional with a degree in Ingeniería Electrónica from Universidad Industrial de Santander. Currently serving as a Soporte Nivel 2 at Telintel since January 2020, Diego specializes in resolving Level 2 cases related to SIP protocol and VOIP technology, as well as providing advanced support for the GO4Clients platform. Previously, Diego held a Soporte Nivel 1 position at Telintel, where responsibilities included offering client support for SMS, Voice, Email, and API services in Colombia and the United States. Additionally, Diego worked in outsourcing at Act Telematica from April 2019 to January 2020, where tasks involved client training and support for major organizations, alongside monitoring WAN networks and managing data networks using WAN and LAN routers.