André Castro

André Castro has a diverse work experience spanning over a decade. André started their career as a Contracts Management Intern at Banco Safra, where they were responsible for producing and analyzing contracts, aditivos, and rescisões. André then worked as an Intern in Contract Management and DPVAT at Maritima Saude Seguros S.a., where they handled contract production, analysis, and redação de cartas. André also dealt with DPVAT insurance cases, including document requests, payment of indemnities, and responding to official correspondence.

Following their internships, André worked at various hotels as a bilingual Receptionist, including Monte Serrat Hotel and Mendes Plaza Hotel. In these roles, they were responsible for check-in and check-out procedures, overseeing reservations, and providing support in event planning and coordination.

André's experience as a Concierge at Hflex Empreendimentos and Condomínio Emirado involved a range of responsibilities, such as reception and assistance to residents regarding various needs. André also managed and supervised operational teams, maintained service excellence, and participated in contract analysis and meetings.

Furthermore, André served as a Receptionist Auditor at Atlantica Hotels, where they provided information and assistance to guests regarding transfers, tours, and ticket purchases.

Most recently, André worked as a Lifestyle Manager at Ten Lifestyle Group. Their role involved customer service in the travel and concierge sector, providing suggestions, recommendations, and purchasing services for clients. André was also involved in process optimization, training production, and handling customer feedback and problem-solving.

Overall, André has a strong background in customer service, contracts management, and hospitality, with experience in various roles within the hotel and service industry.

André Castro pursued their education from 2014 to 2017 at Universidade Paulista, where they earned a degree in Gestão em Comércio Exterior. During their studies, they focused on the field of Negócios Internacionais e Comércio Exterior.