Lucas da Costa

Lucas Da Costa has a diverse work experience in the field of workforce management and planning. Lucas started their career in 2016 as an Operador telemarketing ativo at Quaddra Contact Center. Later, they worked as an Auxiliar de Planejamento at the same company from February 2017 to August 2018. In August 2018, Lucas had a short stint as a Control Desk at Teleperformance Brasil. From November 2018 to December 2021, they worked at Mindbe -Tecnologia e Design de Atendimento, first as an Assistente de planejamento and then as an Analista de planejamento. In December 2021, they joined Ten Lifestyle Group as a Workforce Management Analyst. Throughout their career, Lucas was involved in strategic planning, performance analysis, and operational efficiency improvement. Lucas also had experience in building reports and dashboards, as well as maintaining client relationships.

Lucas Da Costa's education history can be summarized as follows:

From 2021 to 2022, Lucas studied at UNOPAR - Universidade Norte do Paraná, where they pursued a Curso Superior de Tecnologia (CST) in Gestão Financeira.

In 2015 and 2016, Lucas attended infinity english college, where they focused on Ensino de Inglês como Segundo Idioma.

In 2018, Lucas participated in a training program at Wedo - soluções para contact center, where they studied Dimensionamento para Call center. The duration of this program is not specified, indicating that they may still be enrolled or completed it and continued their education elsewhere.