Susan Chukwuma

Susan Chukwuma is an experienced Customer Success Manager at Terminal Africa Inc. since February 2022, known for enhancing customer retention by 20% and increasing annual revenue by 15% through proactive client outreach and relationship management. Susan has successfully facilitated client onboarding, developed strategic account plans, and utilized data analysis to optimize customer experiences. Prior to Terminal Africa, Susan served as a Customer Success Manager and Business Development Executive at Calm Global Information Technologies Ltd. Susan holds a Bachelor of Science in Physics from the University of Ilorin, earned in 2018.