Kaitlin Koenig

Kaitlin Koenig has a diverse work experience spanning several industries and roles. Kaitlin is currently working as a Senior Customer Success Manager at Terminus since November 2021. Prior to that, they served as a Senior Client Success Manager at Sharpen from February 2020 to November 2021. In this role, they managed the implementation process for clients and transitioned into a strategic advisor position after go-live. Before Sharpen, Kaitlin worked as a Client Services Manager at Clear Software from June 2016 to August 2018, where they handled customer interactions, technical configurations, and managed customer implementations. Kaitlin also served as the Chief Social Media Officer at Schroeder School of Business at University of Evansville from September 2014 to May 2016. Additionally, Kaitlin gained experience as an HR/EHS Intern at Federal-Mogul Holdings Corporation in 2015 and as an Operations Intern at Elements Financial from 2013 to 2014, where they worked in various departments and gained a comprehensive understanding of the company.

Kaitlin Koenig obtained a Bachelor's Degree in BSBA: Global Business from the University of Evansville, where they studied from 2012 to 2016. During their time at the University of Evansville, Kaitlin also attended Harlaxton College for one academic year in 2014. Prior to their university education, Kaitlin graduated from Zionsville Community High School with a Core 40 with Academic Honors degree in General Studies.

In addition to their formal education, Kaitlin has obtained several certifications. Kaitlin earned The Account-Based Strategy Certification: Fundamentals from Terminus in August 2022. Kaitlin also holds the Professional Scrum Product Owner I certification from Scrum.org, obtained in May 2018, and the Certified Customer Success Manager (CCSM) Level 1 certification from SuccessHACKER, obtained in April 2019. Furthermore, Kaitlin has pursued professional development with certifications in Insights for Innovation from IDEO and UX Research & Strategy from Designlab. The specific obtainment months and years for these certifications are unavailable.