Lauren Holbrook Gray

Lauren Holbrook Gray has over 8 years of work experience. Lauren began their career in 2011 as a Graduate Teaching Assistant at Baylor University. In 2015, they moved on to become a Legal Assistant at the Law Office of David Margrave, P.C. In 2016, they joined Tethr as a Customer Success Manager. Lauren was later promoted to a Sr. Speech Analytics Analyst and then a Speech Analytics Analyst, where they developed scalable data points from unstructured data, identified trends in call data with actionable reporting metrics for agent coaching and business improvement, wrote original content for best practice tech articles, company blog and marketing tweets, and handled confidential information, including health care, compliance/fraud, collections, insurance related, and risk.

Lauren Holbrook Gray received a Master of Arts (M.A.) in Interpersonal Communication from Baylor University between 2011 and 2013. Prior to that, they earned a Bachelor's Degree in Communication and History from the University of Northern Colorado between 2008 and 2009. Additionally, they are certified as a Tethr Insight Builder.