Jennifer Baron

Jennifer Baron is a highly experienced Senior Customer Success Manager at Textio, responsible for managing $4 million in annual recurring revenue (ARR) in the Enterprise segment. With a strong background in customer success spanning various roles and companies, including TINYpulse and Imagine Learning, Jennifer has demonstrated expertise in customer retention, team leadership, and the implementation of strategic initiatives to enhance product adoption and customer satisfaction. Notable achievements include maintaining a net revenue retention (NRR) rate above 100% in multiple roles and developing team training programs to improve customer success practices. Jennifer holds a Master's degree in Education and possesses a certificate in E-Learning Instructional Design.